LoS Services Trusted by World-Class Clients
Our experts stand at the forefront of the Level of Service for airport facilities. IATA Consulting has worked with a great number of airports around the world and suggest the best solution for a sustainable and optimum Level of Service.
Below is a selection of some of our clients:
- (LED) St. Petersburg International Airport / Terminal 1 / Independent LoS Assessment (sophisticated approach)
IATA first performed a comprehensive baseline simulation on a typical busy day to understand the current situation in terms of terminal capacity & service levels at the various sub-systems. IATA then organized an expert workshop with all relevant airport stakeholders to discuss the baseline results and to jointly develop Quick Win Improvements (e.g. enhancing operational processes, using more automation). Subsequently, IATA performed another simulation analysis to assess the future expected LoS, taking into account not only the assumed improvements, but also increased passenger demand.
- (KUL) Kuala Lumpur International Airport / Terminal 1 / Independent LoS Assessment (sophisticated approach)
After having performed a LoS Assessment for the current situation at the various sub-systems (with support from a simulation tool), IATA conducted an airport stakeholder workshop to converse about the LoS performance and to jointly derive Quick Win Improvements, with the focus on sub-systems that currently do not achieve LoS OPTIMUM. Then, another simulation analysis has been carried out to anticipate the future LoS performance (assuming increased passenger demand), basically to verify whether the proposed Quick-Win optimizations will be effective and resulting in LoS improvements.
- (UIO) Quito International Airport / Main Terminal / Independent LoS Assessment (sophisticated approach)
Once the simulation model had been calibrated, IATA conducted a comprehensive baseline simulation to understand the LoS situation at the various sub-systems. On special request, this LoS Assessment was analyzed for the typical busy days of 6 individual months from the reference year. Subsequently, IATA organized an airport stakeholder workshop to discuss the LoS results and to commonly elaborate Quick Wins, such as enhancing operational processes or using more automation.
- (ATH) Athens International Airport / Main Terminal / Independent LoS / Capacity Assessment (sophisticated approach)
In order to derive precise LoS Assessment results, IATA first build up a simulation model and calibrated it. Then, a comprehensive baseline simulation on a typical busy day has been carried out, to better understand the current situation in terms of terminal capacity & service levels at the various sub-systems. Thereafter, IATA performed another simulation analysis to eventually determine the actual terminal capacity, considering certain operational improvements and already planned expansion measures.
- (CGK) Jakarta International Airport / Terminal 3 / Independent LoS Assessment (simplified approach)
IATA first conducted on-site LoS KPIs measurements and observations during a typical busy period, not only allowing the expert team to better understand the current situation and operations, but also to conduct the LoS analysis and eventually determine the LoS performance at the various sub-systems. Afterwards, IATA organized a workshop with the Client (airport operator) to discuss the LoS Assessment results and to jointly develop Quick Wins that can be easily implemented – both in short time and at low cost.
- (AMM) Amman International Airport / Main Terminal / Independent LoS Assessment (simplified approach)
At the beginning of the study, IATA came on-site during a typical busy period in order to conduct LoS KPIs measurements (maximum waiting times & maximum queuing lengths) and observations about the terminal configuration and its operations. The measurements have then been used in the technical LoS analysis to determine the actual LoS performance at the various sub-systems. For sub-optimum facilities, IATA then provided a set of suggested Quick Win Improvements.
- (PVG) Shanghai Pudong International Airport / Terminal 1+2 / Independent LoS Assessment (simplified approach)
To familiarize with the terminal and its operations, IATA came on-site during a typical busy period. This inspection was also used to measure the actual LoS KPIs during the peaks. Then, this captured data has then been used as key input to the LoS analysis and subsequent determination of the LoS performance for each sub-system. After understanding the current LoS situation, IATA organized a workshop with the Client (airport operator) to elaborate on the LoS Assessment results and to discuss about potential recommendations for improvements.