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HomeServicesConsultingAirport, Passenger and SecurityLevel of Service (LoS) Concept

Level of Service Concept

​​​​​​​​​​​When evaluating and determining the overall airport performance, it is crucial to have a balanced view of the system from the perspective of different airport stakeholders and users. Therefore, IATA and ACI have joined forces to provide an objective and unbiased analysis of the Level of Service (LoS) at airport terminal facilities. The joint assessment will determine the best possible solutions to optimize the LoS for the whole airport community.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​


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Design and operate terminal facilities with an OPTIMUM service level, avoiding over - or under-providing. The below infographic represents the typical flow a passenger will go through at your airport's terminal at departure and arrival.

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