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Airline Business Foundations - University of Geneva (Classroom, 3 days) |
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Gain an understanding of the key principles in running an airline.
Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues. This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.
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Airline Business Foundations (Classroom, 5 days) |
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Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.
If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Airline Business Models and Competitive Strategies (Classroom, 5 days) Virtual Simulation Program |
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Understand what it takes to lead an airline to success through this dynamic learning environment! This 5-day course will help you test your management skills and strategic thinking. You will be able to run your own airline and decide on the network, fleet, schedule, marketing and revenue management. You will be competing with other airlines for market share and profitability with real-life scenarios. Performance reports will be generated at the end of each session to show the impact of your different business strategies. The course provides shorter lectures with more time spent on devising and testing business strategies. Using customized case studies and exercises, you will create scenarios such as airline start-up, growth, consolidation and mergers. Your objective is simple, be the most profitable airline! This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days) |
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Learn how to exceed your customer’s expectations! Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days) |
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Aprender conceptos, herramientas y procesos relacionados con el diseño e implementación de estrategias
exitosas de Servicio al Cliente de Aerolíneas, y la importancia de estos elementos dentro de una propuesta de
valor estratégico más amplia en el negocio de las aerolíneas Este curso está disponible en Centros de Formación IATA y Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa |
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Airline Leading Practices and Cost Reduction Strategies (Classroom, 5 days) |
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Learn why airlines are launching multi-brand products to compete more cost-effectively in the marketplace. Over 5 days you will review successful airline leading revenue practices and a number of airline business models including Low Cost (short haul and transatlantic), Ultra Low Cost, Hybrid, Long Haul Low Cost and network carriers. You will also learn how to contain specific airline costs by reviewing a number of airline strategic cost-cutting plans and incorporating necessary mechanisms and procedures to maintain a viable cost reduction program. Through case studies and real-life airline examples, learn how to maximize revenues through strategic segmentation, monetizing key units and products, among others in order to optimize profitability and returns. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Airline Management Business Game (Classroom, 2 days) |
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Leveraging the online serious game Airline Manager Business Edition developed for IATA Training by Playrion Game Studio, this innovative, highly customizable collaborative workshop allows airline employees, in small groups to large cohorts of over 100 participants, to gather, play and learn in a unique way. Through interaction with the game environment and instructor-facilitated activities, participants will develop or deepen their awareness of airline operations strategy, airline business management and the correlations between the various facets of the airline business. On top of the already rich, deep-learning possibilities, the game app and workshop can both be customized for your organization and add unique value to the learning experience. Indeed, your organization’s stakeholders can collaborate with IATA to tailor both the workshop objectives, activities and game metrics to create unique scenarios that drive your specific business and learning objectives. . This course is only available on-demand as in-house training |
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Airline Sales and Key Account Management (Classroom, 4 days) |
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Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Ancillary Revenue Strategies (Classroom, 4 days) |
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Ancillary revenue is generated through direct or indirect sales to passengers as a part of the travel experience, through a la carte features, commission-based products, frequent flier programs, and advertising sold by the airline. In the last decade ancillary revenues have grown to approach US$50 billion within the airline industry. Ancillary Sales are now common practice in all airlines, from ultra-low cost carriers to premium legacy carriers. Through case studies and discussions learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Building Teamwork and Creativity (Classroom, 1 day) |
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This workshop is designed to create a new level of teamwork awareness and creativity, both in management and team members. Through exercises, you will learn how to improve your ability to work with others while continually building teamwork within your organization. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Business Ethics (Classroom, 3 days) |
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This course covers a range of ethical issues arising in today’s business operations. You will gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Certified Aviation Sustainability (CSR) Practitioner Program (Classroom, 2 days) |
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Become a qualified Sustainability professional in Corporate Social Responsibility (CSR) with this challenging two-day training offered by IATA in partnership with CSE. You will learn how to use all the latest practical tools and resources required to implement or upscale corporate sustainability by generating value and creating effective strategies to drive your initiatives to the next level. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Consumer Protection in Air Transport (Classroom, 3 days) |
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EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats. This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Curso de entrenamiento para capacitadores (presencial, 3 días) |
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Este curso le ayudará a desarrollar sus competencias como docente, al ofrecer múltiples oportunidades de valorar y de mejorar su trabajo a la hora de plantear, desarrollar y analizar un evento formativo. Además, en este entorno de aprendizaje práctico y constructivo, recibirá valiosos consejos de orientadores experimentados, con especial hincapié en la competencia de hablar en público y las buenas prácticas profesionales como formador. Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa |
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Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships (Classroom, 5 days) |
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This course will provide you with the skills and common practices in the air transport industry that help you keep your airline
competitive through various methods of scheduling and analyzing the market demand. Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Desarrollo y prevision de rutas (presencial, 4 dias) |
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La planificación de rutas requiere un conjunto complejo de habilidades para encontrar el equilibrio justo entre la programación, la demanda del mercado y los costos. Este curso comparte las prácticas comunes de la industria para la previsión de rutas, que lo ayudaran a evaluar el rendimiento de la red de su compañía aérea, como asi analizar el potencial de ingresos de nuevas rutas. Aprenda métodos para calcular el rendimiento financiero de las diferentes rutas, la predicción de costos y los controladores de ingresos, y la planificación para el futuro desarrollo de su red. |
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Digitalization – Reshaping the Corporate Learning Landscape (Classroom, 3 days) |
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Let’s explore the way that digitalization is reshaping the corporate learning landscape! Over 3 days we will analyze the evolution in the current and future trends in digital technologies and discuss how the adoption of a digital way of learning impacts organizational culture. We will also discuss which factors are driving this adoption and explore the different ways in which adults learn. You will also have the chance to test the most frequently used tools in learning design and analyze the potential future applications of digital technologies in corporate learning. This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training. |
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Effective Writing Skills (Classroom, 3 days) |
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Writing skills are a great asset no matter what your job role. Learn how to communicate clearly, concisely, and effectively in emails, reports, sales proposals, presentations and more. This course will ensure your writing skills are consistent with you and your company’s desired brand image. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Estrategias de Optimización de Ingresos y Reducción de Costos (presencial, 5 días) |
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En el curso se revisarán importantes prácticas gerenciales de optimización de ingresos y reducción de costos que emplean las aerolíneas más exitosas del mundo para posicionar estratégicamente sus marcas, productos, diferenciar su oferta y aumentar la rentabilidad del negocio. Igualmente, se desarrollarán los elementos claves de un programa estratégico de reducción de costos incluyendo casos de estudio sobre los 3 costos que muestran mayor crecimiento en el 2017: Combustible, mantenimiento y de personal. Por otra parte, se discutirán los distintos modelos de negocios incluyendo ULCC, híbrido y Long Haul Low Cost entre otros. Finalmente, se compartirá con los participantes al curso un número importante de herramientas y casos de estudio que les ayudará a mejorar la rentabilidad del negocios, reducir costos e incrementar ingresos de manera de poder impactar positivamente sobre los márgenes, el beneficio y ganancia neta de sus empresas. Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa |
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Executive Aviation Policy (Classroom, 3 days) |
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Do you want to know more about the aviation industry and how it works, understand key policies and issues, and how to identify key decision makers in the industry? This course will provide you with a high level overview of the aviation industry. Over three days you will learn how to influence a national or organizational aviation agenda through case studies, classroom discussions and role playing. You will have the opportunity to identify the key stakeholders in the industry, and the role of safety, security, advocacy, taxation, and other key aspects related to the industry. The course is tailored for your region, with region-specific case studies, examples and discussions. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Executive Leadership Program for Women in Aviation (Classroom, 5 days) |
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Women account for fewer than 5% of airline CEOs around the world. Even though the number of women involved in the aviation industry has steadily increased, we still have a gap in senior management. Research shows that gender-diverse teams perform 73% better, they score higher results and have better returns. In order to have more female leaders, IATA has developed a program to sharpen the leadership skills of women so they can become more visible in the workplace, strengthen their aviation knowledge and analytical skills. Over 5 days you will have 8 face-to-face modules taught by industry experts and prominent guest speakers; 2 e-Learning courses; organized networking opportunities; and a post-course coaching session. Are you an upper middle to senior executive woman looking to elevate your career to the next level? This program is for you! You will gain unique knowledge of the aviation industry from the IATA internal and external experts and you will build the confidence needed to take the next career step. Guest Speakers 
Karen Clayton, Corporate Secretary, IATA and Christine Ourmières-Widener, ex-Chief Executive Officer, Flybe |
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Formation des formateurs (en salle de cours, 3 jours) |
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Ce cours vous aidera à développer vos compétences pédagogiques en vous offrant de nombreuses possibilités pour évaluer et améliorer la manière dont vous concevez, dispensez et évaluez un cours de formation. L’accent mis sur les techniques de présentation et les meilleures pratiques en matière de formation vous offrira des informations précieuses proposées par des animateurs expérimentés dans un environnement d’apprentissage pratique et constructif. Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise. |
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Human Trafficking Awareness Workshop (Classroom, 2 days) |
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The global air transport system plays a unique role in connecting businesses to markets, uniting family and friends, bringing people together and facilitating tourism and cultural exchange. In recent years, it has become evident that transnational criminal groups are exploiting this system to traffic women, men and children illegally around the globe. With emerging regulations on trafficking, it is key for you, as aviation staff to understand how you can contribute to fighting this evil crime. Whilst the responsibility to detect, apprehend and prosecute offenders rests with national enforcement authorities, you can provide an important source of additional intelligence when you are able to spot signs of potential trafficking situations. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Low Cost Carrier (LCC) Business Models (Classroom, 3 days) |
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Become a Low Cost Carrier (LCC) specialist with comprehensive knowledge to establish or manage a successful and sustainable LCC. In this course you will learn how to evaluate markets and assess their readiness and capacity for the entry of a new LCC, how to manage route seasonality, pricing, distribution models and regional specificities. Over 3 days you will turn analytical skills and strategic thinking into management action, while learning about the genetic code of a successful Low Cost Carrier. You will dive deep into market scenarios, management theory and airline business models that form the basis of a typical Low Cost Carrier start up and examine why LCC are not always successful and how failures happened. 
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Managing Across Cultures (Classroom, 3 days) |
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Polish your skills and understand cultural awareness and communication as a service provider. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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NDC Awareness for Airline Sales Account Managers (Classroom, 1 day) |
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New Distribution Capability(NDC) will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience. This one day course will provide you with a good understanding of the scope of NDC, how it fits in the distribution ecosystem, and the current level of adoption in in the industry. You will also examine the level of engagement from different partners across the value chain, and how NDC is viewed by the travel agent segment and corporate buyers. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Network, Fleet and Schedule Planning (Classroom, 5 days) |
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Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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New Distribution Capability Readiness (Classroom) |
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The New Distribution Capability (NDC) Program is a travel industry-supported program (NDC Program) launched by IATA for the development and market adoption of a new XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use. The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travelers and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience. This course is designed for NDC Program and Product Owners within the airlines. It will take a step-by-step approach to show how your airline can assess business and technical NDC readiness. It will also show how an airline can create an NDC path or adoption strategy based on the various capabilities an airline may plan to use, based on their distribution strategy.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Planificación de rutas, flota y horarios (presencial, 5 días) |
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Contribuya al éxito de su compañía elaborando un plan de rutas y de flota rentable, así como una programación de vuelos eficaz. Mejore su capacidad de planificación y de gestión, y profundice en su conocimiento de los procesos, tácticas y estrategias de programación escogidos. Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa |
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Revenue Management and Pricing with simulation (Classroom, 4 days) |
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Explore the fundamentals and principles of airline revenue management (RM) through a combination of theory and hands-on practice, and validate your learning using our sophisticated airline revenue management simulator. Over 4 days, you will learn how to optimize airline revenue through pricing strategies, controls and forecasting. The simulation exercises will immerse you into a realistic, risk-free environment where you will make decisions based on variables such as customer demand patterns (leisure vs. business travellers), individual RM system booking class hierarchy, and restricted and unrestricted fare structures. Your challenge is to optimize your revenue by analyzing KPIs generated in the simulator and take actions based on their evaluation. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Revenue Management Expert Training with the Revenue Management simulator (Classroom, 3 days) |
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Designed for experts in revenue management (RM), this advanced course can be tailored to your specific needs, and provides the opportunity to validate your knowledge using our sophisticated airline management revenue simulator. You will have the opportunity to focus on special RM subjects whilst collaborating with senior revenue management experts and exploring the future trends of RM. Our unique RM simulator will enable you to experience hands-on management of your own airline in a competitive environment using the full range of tactics and features of a complex revenue management system. Learn how to defend your market share and optimize revenues, react to specific simulated effects and evaluate and compare different RM methodologies to calibrate your RM systems.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Revenue Management for Practitioners with simulation (Classroom, 4 days) |
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Gain a competitive advantage with this advanced course on airline revenue management (RM) concepts, and validate your learning using our sophisticated airline management revenue simulator. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing, and strengthen your analytical skills for critical tasks and situations. In this 4-day course you will evaluate the different revenue management systems currently available, analyze inventory control, pricing issues and recent trends. Our unique RM simulator will enable you to experience hands-on management of your own airline in a competitive environment using the full range of tactics and features of a complex revenue management system. Learn how to defend your market share and optimize revenues, react to specific simulated effects such as denied-boarding and no-shows, and adapt your strategy when competitors enter the market.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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Route Forecasting and Development (Classroom, 4 days) |
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Route planning requires a complex set of skills to find the right balance between scheduling, market demand, and costs. This course shares common industry practices for route forecasting to help you assess the performance of your airline’s network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network. 
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Security Management Systems - SeMS (Classroom, 5 days) |
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Learn the essentials of IATA’s SeMS initiative and how it can make your organization IOSA compliant.
This course provides a structured approach to security process implementation in accordance with IATA Operational Safety Audit (IOSA) requirements. In daily classroom exercises, begin building a performance-based SeMS that produces measurable and auditable results. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Security Risk and Crisis Management (Classroom, 5 days) |
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Do you have the skills you need to react swiftly in a crisis?
This course helps you to address security vulnerabilities in your organization and handle the aftermath of a crisis. Improve your understanding of risk management and understand how to prepare a risk assessment of your organization by correctly assessing and quantifying threat. Learn how to minimize risk by reviewing current threats to the aviation industry.
When the unexpected does happen, it is important to be prepared. Explore the causal factors that lead to a crisis and gain the skills you need to respond quickly and effectively. Equip your facility and staff by developing a crisis plan, gathering an emergency response team, and preparing a crisis center. Improve your communication skills when faced with external parties, such as the media. This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |
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SGHA-SLA and Effective Negotiation Behaviors (Classroom, 5 days) |
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The 2018 version of the Standard Ground Handling Agreement (SGHA) has arrived! Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document. This course covers the SGHA section by section, giving you the foundations to write the Annex B and Service Level Agreement (SLA) accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training. |
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Sistemas de Gestión de la Seguridad Física - SeMS (presencial 5 días) |
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Descubra los enfoques comunes de los requisitos y los procedimientos en el campo de la seguridad en la aviación. Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa |
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Tax Planning and Compliance for International Airline Professionals (Classroom, 3 days) |
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This introductory course will provide you with insight and knowledge into indirect and direct taxation as it relates to the aviation sector, as well as the tax treatment of flight and cabin crew members. You will learn about the different tax systems, the various tax treaty conventions, and the related database and software relevant to taxation in the aviation industry. Develop the necessary skills to identify key issues in order to mitigate the possible tax risks faced by your business. This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training. |
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Train the Trainer (Classroom, 3 days) |
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This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.
This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training. |