Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile.

This training program combines IATA's trusted Airline Cabin Crew course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries.In this course, we will examine how the Internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.

Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.

This training program combines IATA's trusted Airline Customer Service course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

The audit requirements, procedures, and skills you need to know to get started as an internal auditor.

This course prepares you to conduct consistent audits and drive continuous improvement within your organization. Learn about the audit process through a breakdown of its stages: the audit scope, objectives, follow-up and closing; and practice using techniques that deliver objective, measurable results.

International audit requirements are covered in detail followed by a hands-on practical component.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Gain the essential knowledge required to become a lead auditor by further developing your practical audit management and team leadership skills. Over three days, you will refine your skills in planning, managing and conducting audits in the aviation industry.

Through practical exercises and role play, you will consolidate your competences to lead audit activities, including how to conduct professional opening and closing meetings, how to manage conflicts, and ways in which you can verify the effectiveness of corrective actions.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Studies prove that it can cost 5 times more to attract a new customer compared to retaining a customer. Great customer service is key to retention and therefore it is critical for a business to provide consistently excellent service. With new technologies being introduced to the market, customer service teams need to be even better equipped to work with limited face-to-face interaction while being culturally and emotionally educated.

This course runs over 3 days with 3 hours a day of live interactive learning with an instructor, complemented with case studies and other learning materials to study at your own pace each day. This course will help you develop an understanding of customer service; key skills to create lasting and satisfying relationships with customers; and to deal with customer conflict resolution from an aviation perspective. A must have to keep up with the demands within this global industry which is experiencing an increasing number of passengers and operates within a constantly changing and challenging environment.

Voulez-vous économiser 3 % à 5 % sur votre facture de carburant ? Exécutez un audit d'efficacité de carburant de votre propre organisation et entreprenez une mise en œuvre structurée et un programme de changement culturel.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

The IATA Integrated Risk Management (IRM) methodology has been specially designed for the aviation industry, to be used as a guide for airlines, ground handlers, airports and regulatory authorities to move from operational safety risk assessment to a fully integrated risk management across the organization. Over 4 days, learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Each 1% improvement in fuel efficiency across the industry can lower fuel costs by $2 billion per year out of a total of $208 billion for the IATA airlines alone.

Want to save 3% to 5% on your fuel bill? Perform a fuel efficiency audit of your own organization and undertake a structured implementation and cultural change program.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Gain fundamental knowledge about aviation operations that ab initio learners will need to succeed as flight operations officers.

During this 5 days training, you will have a better understanding of the organization of a flight operations department, management systems and human factors application on matters such as flight deck design, leadership, crew coordination and operational training and evaluation, which contribute to better performance of duties and responsibilities at an Airline Operations Center (AOC).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Following the IOSA Airline Auditor Training, this course focuses on the IOSA discipline - Flight Operations (FLT), to ensure you will be equipped with the knowledge and skills to perform internal audits using the IOSA FLT checklist. You will learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) and get to know challenges you may encounter when conducting internal assessments against Flight Operations ISARPs. This course complements the IOSA Airline Auditor Training.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Following the IOSA Airline Auditor Training, this course focuses on the IOSA discipline - Operational Control and Flight Dispatch (DSP), which ensures that you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. You will learn how to interpret IOSA Standards and Recommended Practices (ISARPs) and find out about the challenges you may encounter when conducting internal assessments against DSP ISARPs.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 with this course, which will ensure that you have a comprehensive understanding of the training curriculum for auditors who are assigned to conduct internal auditing against the IOSA Standards and Recommended Practices (ISARPs). You will learn how to interpret ISARPs, understand quality assurance requirements and audit methodology.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

The IOSA Auditor course is one of the steps in the qualification requirements process to conduct IOSA audits for an IOSA Accredited Audit Organization.

During this five day course you will gain knowledge on the IOSA documentation system, typical organizational structure of airlines, including size, functions and relationships, audit procedures and techniques to be applied by an IOSA auditor, as well as perform quality control process on the IOSA Audit reports.

During this 2-hour computer-based training (CBT) for Aircraft Ground Movement (AGM) you will learn how to implement best practices in auditing ground operations within the scope of ISAGO.

You will learn what to look for in the audit of systems, policies, programs, procedures and manuals that form the ground service provider’s aircraft ground movement ground operations provided at stations throughout its network.

This course is a prerequisite for your qualification to become a member of the IATA Charter of Professional Auditors (CoPA). Find out about the other e-learning courses included within the scope of an ISAGO Audit.

This computer-based training (CBT) for Aircraft Handling and Loading (HDL) you will learn how to implement best practices in auditing ground operations within the scope of ISAGO.

You will learn what to look for in the audit of systems, policies, programs, procedures and manuals that form the ground service provider’s aircraft handling and loading ground operations provided at stations throughout its network.

This course is a prerequisite for your qualification to become a member of the IATA Charter of Professional Auditors (CoPA). Find out about the other e-learning courses included within the scope of an ISAGO Audit.

During this 2-hour computer-based training (CBT) for Cargo and Mail Handling (CGM) you will learn how to implement best practices in auditing ground operations within the scope of ISAGO.

You will learn what to look for in the audit of systems, policies, programs, procedures and manuals that form the ground service provider’s cargo and mail handling operations provided at stations throughout its network.

This course is a prerequisite for your qualification to become a member of the IATA Charter of Professional Auditors (CoPA). Find out about the other e-learning courses included within the scope of an ISAGO Audit.

During this 2-hour computer-based training (CBT) for Load Control (LOD) you will learn how to implement best practices in auditing ground operations within the scope of ISAGO.

You will learn what to look for in the audit of systems, policies, programs, procedures and manuals that form the ground service provider’s load control ground operations provided at stations throughout its network.

This course is a prerequisite for your qualification to become a member of the IATA Charter of Professional Auditors (CoPA). Find out about the other e-learning courses included within the scope of an ISAGO Audit.

During this 3-hour computer-based training (CBT) for Organization and Management (ORM) you will learn how to implement best practices in auditing ground operations within the scope of ISAGO.

You will learn what to look for in the audit of systems, policies, programs, procedures and manuals that form the ground service provider’s organization and management of ground operations provided at stations throughout its network.

This course is a prerequisite for your qualification to become a member of the IATA Charter of Professional Auditors (CoPA). Find out about the other e-learning courses included within the scope of an ISAGO Audit.

During this 2-hour computer-based training (CBT) for Passenger and Baggage Handling (PAB) you will learn how to implement best practices in auditing ground operations within the scope of ISAGO.

You will learn what to look for in the audit of systems, policies, programs, procedures and manuals that form the ground service provider’s passenger and baggage handling ground operations provided at stations throughout its network.

This course is a prerequisite for your qualification to become a member of the IATA Charter of Professional Auditors (CoPA). Find out about the other e-learning courses included within the scope of an ISAGO Audit.

The IATA Safety Audit for Ground Operations (ISAGO) program has been developed to improve the safety of ground operations and reduce ground damage and injuries. This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

Successful completion of the course is a required step in the ISAGO auditor qualification process leading to the Charter of Professional Auditor (CoPA) membership, however you do not have to be following the ISAGO auditor qualification process to take this course.

This course is available at IATA Training Centers and on-demand as in-house training.

Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course provides an introduction to QMS components and objectives that you can establish within your operations.

Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn the Quality Management Systems (QMS) essentials that will help to ensure your organization is committed to complying to regulations and satisfying the customer's requirements. This introductory course will assist you in developing, implementing and managing a QMS and highlights the importance of applying Just Culture principles to quality assurance (QA) programs.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Apprenez à gérer les clients et les situations difficiles en toute confiance, exploitez pleinement chaque contact client et renforcez la fidélisation.

Ce cours est disponible dans les centres de formation IATA, sur les sites des partenaires de formation régionaux et sur demande dans le cadre de la formation intra-entreprise.

Aprenda a tratar con clientes y situaciones difíciles en toda confianza, a sacar el mayor partido de cada contacto con sus clientes y a potenciar su fidelidad.

在大型航空公司担任乘务员是一段既令人兴奋又富有挑战性的经历。除了乘坐飞机前往充满异 国情调的目的地，这项工作还需要高度的责任感和专业能力，才能确保符合行业法规以及保障 乘客的安全和舒适。

本课程非常适合希望在这一职业取得良好开端的年轻专业人士，为他们介绍世界领先航空公司 所要求的技能和职责。课程特别强调客户服务以及在飞行过程中处理异常情况的程序，课程的 最后一个模块为顺利通过招聘流程提供了重要的提示。

卓越的服务是建立客户忠诚度的关键，这在航空业并不是秘密。航空公司各个领域和层面的业 务始终要求工作人员具有良好的客户服务技能。

本课程帮助建立良好客户服务背后的软技能，讲授适用于各种工作角色的综合技能。