This course is for the travel professional with basic knowledge and skills in air journey pricing and ticketing who wants to be recognized as the company or office expert. You will gain confidence in pricing more complex journeys that apply exceptions to standard pricing principles. A key additional benefit are study units on ticket exchanges and reissues resulting in a refund or an additional collection for the new ticket price or a penalty fee collection.

Analyze the root causes of Agency Debit Memos (ADMs). Equip yourself with knowledge of key industry standards published in IATA Composite and Passenger Services Resolutions to avoid costly mistakes.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Enfocado a desarrollar su capacidad para reconocer los diferentes elementos que conforman un billete electrónico con objeto de efectuar cambios voluntarios e involuntarios en los mismos.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports. This course will enable travel agent users to understand the BSP Agent reporting process, show how to identify BSP Reporting documents and correct any discrepancies, if and when they occur. You will be shown the BSP reporting calendar for Travel Agents and the range of Billing Reports issued by BSP in the BSP system.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. This module will familiarize you with the Agent BSP Remittance process; BSP Reporting calendar for Agents; and how to find, verify and timelines for the amount a travel agent owes to the BSP. You will also learn what to do if the amount due does not seem to be correct, the importance of timely remittance, and the consequences of failing to settle by the remittance date.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge. This course is intended to explain elements of the BSP system that are common to all parts of the world and is divided into five learning modules covering the fundamental components of the BSP system.

Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and earn an internationally recognized certificate.

BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge.

This exam is designed for the five-module course: IATA BSP Essentials for Travel Agents

Minimize costs through a better understanding of ticketing authority and the traffic documents used in the IATA Billing and Settlement Plan (BSP).

The course will enable travel agent users to understand ticketing authority, know the main standard traffic documents used in the BSP system, issue a virtual MPD, provide refunds, understand document enquiries and accept credit card payments for commercial transactions.

This e-learning module is part of a new five-module course: IATA BSP Essentials for Travel Agents

This fully customizable workshop is designed for IATA Accredited and Associate Cargo Agents to learn more about local IATA Cargo Account Settlement System (CASS) and Governance, and the latest enhancements and functionalities in CASSLink. During the Workshop you will gain a good understanding of how you can maximize your efficiency when managing back-office reconciliations, how to interpret reports, understand CASS processes, and how to use CASSLink as a vital resource for information.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Today’s travelers are better informed about geography. They expect their travel consultant to have more information and knowledge about travel geography than they do. Continually learning as much as possible about geography to stay current is probably the most important investment for travel professionals.

By studying this course you will gain confidence in your ability to sell destinations, answer common questions asked by travel customers and provide valuable advice that customers are willing to pay for.

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© (HMM©).

The IATA modules will help you acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

The Harvard ManageMentor© modules will help you improve your general management and leadership skills. By taking this course you will gain access to over 20 online HMM modules.

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© (HMM).

The IATA modules will help you acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

The Harvard ManageMentor© modules will help you improve your general management and leadership skills. By taking this course you will gain access to over 20 online HMM modules.

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Build your leadership skills and travel industry knowledge with a combined focus from IATA and Harvard ManageMentor© (HMM).

The IATA modules will help you acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

The Harvard ManageMentor© modules will help you improve your general management and leadership skills. By taking this course you will gain access to over 20 online HMM modules.

Interpreting fare rules and e-ticket data elements is key to satisfying and retaining customers. With the abundance and complexity of today’s fare options, travel customers expect you to provide a service that is accurate, quick and affordable. This course teaches the language of fare construction and fare rules so you provide your customers with the best advice and the lowest fare for their air itinerary. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

This interactive e-learning course will teach you how to price journeys for all types of fares using the Amadeus Global Distribution Systems (GDS). You will have hands-on practise using the interactive Global Distribution Systems (GDS) simulation tool, which will help you analyze GDS displays relevant to mileage system pricing; read, interpret, and apply mileage and routing fare rules; and issue tickets. The simulation training is supported by an interactive workbook and reference notes on GDS commands, maps and key journey pricing terms and definitions.

This interactive e-learning course will teach you how to price journeys for all types of fares using the Galileo Global Distribution Systems (GDS). You will have hands-on practise using the interactive Global Distribution Systems (GDS) simulation tool, which will help you analyze GDS displays relevant to mileage system pricing; read, interpret, and apply mileage and routing fare rules; and issue tickets. The simulation training is supported by an interactive workbook and reference notes on GDS commands, maps and key journey pricing terms and definitions.

This interactive e-learning course will teach you how to price journeys for all types of fares using the Sabre Global Distribution Systems (GDS). You will have hands-on practise using the interactive Global Distribution Systems (GDS) simulation tool, which will help you analyze GDS displays relevant to mileage system pricing; read, interpret, and apply mileage and routing fare rules; and issue tickets. The simulation training is supported by an interactive workbook and reference notes on GDS commands, maps and key journey pricing terms and definitions.

Learn how the IATA Billing and Settlement Plan (BSP) works and how it benefits a travel agency. This course will enable travel agent users to describe the BSP system and how it works; explain the benefits of being a BSP travel agency; identify BSP participants and explain their roles; identify the steps in reporting airline ticket transactions; find information on BSP procedures; and learn common BSP terms and definitions.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

La connaissance de l’industrie du voyage et de ses produits est importante, mais elle ne suffit pas à assurer la pérennité et la croissance de l’entreprise. Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable.

L’interprétation des règles tarifaires et des éléments de données du billet électronique est essentielle pour satisfaire et retenir les clients. Il existe une foule de tarifs et d’options complexes. Les clients s’attendent à avoir un service exact, rapide et abordable. Ce cours enseigne les principes de la construction tarifaire, qui vous permettront de fournir d’excellents conseils et le tarif le plus bas pour un voyage en avion. Vous allez acquérir, grâce à des exercices pratiques et au matériel de référence, de nouvelles compétences qui vous aideront à devenir un professionnel du voyage et accroître la confiance de vos clients.

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible.

With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.

Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Develop your ability to recognize ticketing entries and handle voluntary and involuntary e-ticket alterations.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system.

Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Amadeus Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry.

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Galileo system.

Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Galileo Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry.

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Sabre system.

Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Sabre Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry.

With new technology, passenger rail transportation offers comfort, speed, convenience and a rewarding travel experience. It is no wonder why more people travel by train. The Selling International Rail Transportation Course provides knowledge of global passenger rail products and teaches skills in arranging international rail journeys. You will understand how travel by train is not only a mode of transportation but can offer a niche travel experience as well.

Gain essential strategies to ensure that the customer’s level of satisfaction will influence a purchase or repurchase decision by ensuring that your front-line contact with the customer is remarkable.

In this course you will learn about customer service in the travel industry highlighting its importance in retaining current business while attracting new business. You will also explore fundamental communication skills essential for positive agent-customer interactions, practical ways to stay in touch with travelling customers, and how to win customer loyalty. Learn how to handle difficult or upset customers, how to deal with the reality of stress in the workplace, and coping strategies for travel professionals.

Aprenda las bases para el cálculo de tarifas aéreas internacionales, el procedimiento para la construcción de la tarifa y su aplicación en los diferentes elementos que conforman el billete electrónico con objeto de proporcionar el mejor servicio a sus clientes.

Debido a la complejidad y abundancia de tarifas publicadas actualmente, los clientes esperan que se les proporcione un servicio que sea preciso, rápido y con el precio más competitivo. Este curso enseña el lenguaje de la construcción de tarifas aéreas internacionales y la aplicación de las reglas que le darán la oportunidad de asesorar a sus clientes ofreciendo la tarifa aérea más baja y adaptarse a las necesidades específicas de su itinerario. El curso le ayudará a desarrollar nuevas habilidades por medio de ejercicios prácticos y con materiales de apoyo que lo convertirán en el profesional en viajes de confianza para sus clientes.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

The Ticket Repricing, Exchange and Reissue (TRER) course is an important companion for any successful Ticketing Agent. Providing accurate and efficient services to your customers builds trust and loyalty. Customer needs frequently change. Travelers will modify their travel dates and destinations after purchasing their air tickets, or request a flight or routing change after travel has begun. This course will give you a considerable advantage over your competition, enabling you to perform complex transactions such as revalidating, exchanging, or reissuing tickets with confidence.

The Travel and Tourism Workshop provides you with a broad understanding of the global Tourism sector, and equips you with the knowledge and skills to maximize the business potential of this industry for your market.

Over five days you will examine the economic, social and environmental impact of this business from a domestic and international perspective, and learn how you can develop new business prospects to extend your tourism portfolio to include niche markets and tour guiding. You will be provided with guidance on how to understand and implement policies, regulations, and codes of conduct that are associated with the sector, and identify the role and importance of insurance in the industry. The Workshop provides an excellent opportunity to network with like-minded professionals, and includes topics to extend your reach such as online booking and marketing.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.