This course is designed to provide (non-finance) managers with a solid understanding of the financial and accounting processes that you will encounter in your everyday work. Through case studies and class discussions you will gain the knowledge to view your company from a financial perspective, and be taught accounting terms and concepts to help you manage financial matters with confidence.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Feeling unable to explain your agency’s financials? Are you frustrated that you don’t understand accounting transactions or your financial statements? Why they are so important?

Your agency’s financial health is key to the survival of your business; analyzing and controlling your finances leads to strong business plans and better strategic decisions. Learn to speak accounting language, grasp accounting principles and interpret financial statements to assess and steer your business. This step-by-step, interactive online course walks you through practical accounting and finance procedures and proven strategies for profitability. Supporting case studies and simulation activities makes this course practical and stimulates creative thinking to help you assess whether your business meets the requirements of investment, government and industry regulators such as IATA.

Analice las disposiciones cruciales de los contratos de arrendamiento operativo y de financiamiento de aeronaves.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

This training program combines IATA's trusted Cargo Advanced Rating and Marketing course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Financial and legal fundamentals to help you choose, draft, and negotiate an aircraft acquisition agreement.

Before making the right decision, you need to know your options. This course introduces you to the key leasing and financing schemes available for the purchase and operation of aircraft, including straight purchases, secured loans, and government/manufacturer assistance. You will also learn how to maximize the efficiency, cost effectiveness and compliance of your lease agreements through new strategies for structuring and negotiation.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Identify key elements in analyzing the financial performance of your airline.

This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.

This course will provide you with a comprehensive review of financial analysis and modeling techniques used to resolve challenges faced by airline financial managers. You will learn how to resolve common problems faced by financial decision makers.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

This joint IATA/ERAU (Embry-Riddle Aeronautical University) course will provide you with a deeper understanding of the key economic and financial risks to which airlines are exposed. It will impart how each risk affects the business, both in terms of the direction and the size of the effect. Types of risks covered in detail in this course include: fuel prices, foreign exchange, interest rates, inflation, and credit.

A Case of Change

Today’s aviation business is much more competitive with business models that range across the spectrum. The competitive and transparent nature of the business often results in thinner profit margins. Thus, there is little room for error when it comes to managing its financial aspects. In order to compete effectively, airlines must understand and manage all the risk factors that can impact their financial performance, including financial, economic, political, and data breaches, just to name a few. This course will impart knowledge not only on specific risks airlines are exposed to, but also how these risk factors affect and move in relation to each other. For example, foreign currency exposure (FX) and fuel prices are related to each other. To simply look at FX risk in isolation would omit the impact of fuel priceforces. The ultimate goal of risk management is to respond to risks and exposures in a way that minimizes their impact on the volatility of the airline business. This course will offer you a networking opportunity with peer professionals, and a number of technical tools and skills that will allow you to quantify the aggregate and net risks as well as assess their overall impact on the business.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training, and is part of the IATA Finance Academy.

Learn why airlines are launching multi-brand products to compete more cost-effectively in the marketplace. Over 5 days you will review successful airline leading revenue practices and a number of airline business models including Low Cost (short haul and transatlantic), Ultra Low Cost, Hybrid, Long Haul Low Cost and network carriers.

You will also learn how to contain specific airline costs by reviewing a number of airline strategic cost-cutting plans and incorporating necessary mechanisms and procedures to maintain a viable cost reduction program. Through case studies and real-life airline examples, learn how to maximize revenues through strategic segmentation, monetizing key units and products, among others in order to optimize profitability and returns.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Changing customer preferences and distribution channels, innovative technologies and regulation are impacting the world of payments. While security and cost of card payments present challenges today, instant bank transfers, electronic wallets and other innovations such as Blockchain are expected to further shape the future of payments. They will enable the creation of new payment solutions and the evolution of existing ones. What does this mean for airlines, and how can they best prepare for these changes?

In this course you will explore various payment methods, trends and opportunities for airlines. You will learn to compare options and recommend strategies for payment acceptance and management, taking into account market changes and customer needs, distribution channels optimization, cost, risk and cash flow.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training, and is part of the IATA Finance Academy.

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

What is revenue management and why is it needed in the airline industry of today and tomorrow? As competition and various economic pressures increase, all airlines, full service and low cost carriers alike, need to maximize revenue in order to succeed and grow. As airlines adapt their business processes and models to meet the current challenges facing the industry, revenue management provides a number of strategies to help increase and maximize revenue.

This training program combines IATA's trusted Airline Cabin Crew course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

The New Distribution Capability (NDC) Program is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.

The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.

This introductory New Distribution Capability (NDC) training course designed for airlines, will provide an in depth review of the NDC concept, terms, offer and order management, application program interface (API) and schemas, reference architecture, building blocks and the benefits of NDC to support you building your business case. You will learn how to identify the most relevant deployment options for your distribution strategy.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Over the next decade airports need to expand and diversify their business in order to keep up with the increasing demand for air travel, and financing this development can be challenging.

Improve your understanding of the air transportation system, and analyze current financial industry trends and how they impact your airport. Examine the importance of implementing strong management control systems and learn how to successfully forecast your business. Evaluate the benefits of efficient customer service and how it relates to a successful pricing strategy.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Jet fuel is one of the largest costs in airline expenditure, therefore an important component in the management of an airline. In this course you will learn about the technical aspects of jet fuel so that you can monitor the quality and specifications of the fuel, examine the pricing formulae and pricing structure to enable airlines to choose the right supplier in a particular location, and fuel suppliers to better understand the priorities of the airlines.

During this course you will follow the supply chain from the refinery to delivery into the aircraft, learn how to minimize fuel uplift, and understand the processes in place to ensure safety in the delivery of fuel by the fuel suppliers. You will learn how the tendering process works, how to develop best practices in the management of jet fuels, and explore factors affecting supply reliability, and safety.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn about the Agent reporting process in the Billing and Settlement Plan (BSP) and how to interpret billing reports. This course will enable travel agent users to understand the BSP Agent reporting process, show how to identify BSP Reporting documents and correct any discrepancies, if and when they occur. You will be shown the BSP reporting calendar for Travel Agents and the range of Billing Reports issued by BSP in the BSP system.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

Examine the Agent Remittance process of the Billing and Settlement Plan (BSP), including the reporting calendar and debt identification. This module will familiarize you with the Agent BSP Remittance process; BSP Reporting calendar for Agents; and how to find, verify and timelines for the amount a travel agent owes to the BSP. You will also learn what to do if the amount due does not seem to be correct, the importance of timely remittance, and the consequences of failing to settle by the remittance date.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge. This course is intended to explain elements of the BSP system that are common to all parts of the world and is divided into five learning modules covering the fundamental components of the BSP system.

Demonstrate your knowledge of the Billing and Settlement Plan (BSP) for travel agents and earn an internationally recognized certificate.

BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge.

This exam is designed for the five-module course: IATA BSP Essentials for Travel Agents

Minimize costs through a better understanding of ticketing authority and the traffic documents used in the IATA Billing and Settlement Plan (BSP).

The course will enable travel agent users to understand ticketing authority, know the main standard traffic documents used in the BSP system, issue a virtual MPD, provide refunds, understand document enquiries and accept credit card payments for commercial transactions.

This e-learning module is part of a new five-module course: IATA BSP Essentials for Travel Agents

Understand payment card transactions from authorization to settlement. Learn about fraud prevention, remediation and why Payment Card Industry Security Standard (PCI DSS) is an important step in protecting cardholder data.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Learn how to apply the rules of the Prorate Manual – Cargo (PMC) and the Multilateral Proration Agreement – Cargo (MPA-C) within your organization.

You will learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring. Over five days you will build on your knowledge on how best to apply and adhere to the appropriate articles, resolutions, rules and regulations that will allow your business to become cost-effective and positively impact your financial bottom-line.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

During this course improve your knowledge and gain the practical skills to monitor your cargo sales and revenue processing.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Profit from the best practices of international leaders in Air Navigation Service (ANS) Provision to reduce your costs and improve your operating results without comprising your safety performance. Find the right balance between meeting customer expectations, regulatory obligations, charging for services and improving service quality and cost-effectiveness.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

In today’s age of the digital customer, aviation isn’t spared from disruptions by digital players and tech giants. As customer expectations are evolving, airlines' future performance will depend on how quickly they can adapt. There is a growing need for data analysts, tech-savvy accountants, finance professionals and value-stream managers who understand digitalization and the transforming airline business. This three-day course will equip you with data analytics tools that will allow you to shift from number crunching to financial analytics and forecasting, and answer questions such as: How can airlines benefit from automation and the use of new technologies? Which infrastructure is required to prepare your airline for a future in which decisions are based on data? And how can you support the business through analytics and recommendations that will add value and enhance commercial performance?

You will learn how to interpret business needs and build financial models that will assist in decision-making, in particular revenue forecast, modelling for cost of maintenance and flight operations, and optimized deployment of assets. You will also learn how to implement data analytics for better compliance and control, strategic risk and resilience, and improved overall data-driven financial management.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training, and is part of the IATA Finance Academy.

Airline finance’s success will depend on its flexibility and ability to adapt to rapid change and greater business complexity. Drive organizational agility and flexibility by developing a change mindset and embracing new realities and market conditions.

Learn about the major digital transformation initiatives impacting the airline and its finance function, and build a change strategy with the help of IATA experts. Apply change management methods, tools and techniques to achieve effective business transformation while maximizing positive impact and maintaining performance levels throughout the transition.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training, and is part of the IATA Finance Academy.

Desarrollar las mejores prácticas para el manejo de combustible de jets/aeronaves

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

En el curso se revisarán importantes prácticas gerenciales de optimización de ingresos y reducción de costos que emplean las aerolíneas más exitosas del mundo para posicionar estratégicamente sus marcas, productos, diferenciar su oferta y aumentar la rentabilidad del negocio. Igualmente, se desarrollarán los elementos claves de un programa estratégico de reducción de costos incluyendo casos de estudio sobre los 3 costos que muestran mayor crecimiento en el 2017: Combustible, mantenimiento y de personal. Por otra parte, se discutirán los distintos modelos de negocios incluyendo ULCC, híbrido y Long Haul Low Cost entre otros.

Finalmente, se compartirá con los participantes al curso un número importante de herramientas y casos de estudio que les ayudará a mejorar la rentabilidad del negocios, reducir costos e incrementar ingresos de manera de poder impactar positivamente sobre los márgenes, el beneficio y ganancia neta de sus empresas.

Este curso está disponible en Centros de Formación IATA , Ubicaciones de Formación Regional de Socios, y por encargo como formación en empresa

Airline finance’s success will depend on its flexibility and ability to adapt to rapid change and greater business complexity. Use project management methods and tools to implement strategic finance initiatives and maximize the benefits of effective business transformation while maintaining performance levels throughout the transition.

This course will enable airline finance professionals to: Manage their activities as projects; Discover the fundamentals of project management with a focus on the practical application of methodologies using examples from airline finance transformation projects; Learn how to apply essential project management concepts, deal with changes and challenges, and check the impact of their decisions on project outcomes; and Develop their skills of managing real airline finance projects and receive coaching by a project management expert.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training, and is part of the IATA Finance Academy.

Study key International Financial Reporting Standards (IFRS) 16, Leases, used for preparing financial statements in the airline industry, which is effective for annual periods beginning on or after 1 January 2019. Make sure you’re prepared as some airlines are adopting the standard early in 2018.

This two-day course covers the implementation issues faced by airlines, shipping companies or other transportation companies, and is also relevant to other industries. Using case studies, examples and exercises, focused on aircraft, property and airport service contracts, our specialist instructor explains and illustrates all of the important issues.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Protect your revenue and increase productivity with a complete review of passenger revenue accounting and control activities.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Explore Billing and Settlement Plan (BSP) reporting and remittance processes and BSPLink user functionality.The course will enable travel agent users to explain what BSPlink is, access manuals and newsletters in BSPlink, Access the BSPlink portal, understand basic and enhanced access to BSPlink, access e-mail alerts, manage sub users, download reports and files and communications from BSP and airlines.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

Learn how the IATA Billing and Settlement Plan (BSP) works and how it benefits a travel agency. This course will enable travel agent users to describe the BSP system and how it works; explain the benefits of being a BSP travel agency; identify BSP participants and explain their roles; identify the steps in reporting airline ticket transactions; find information on BSP procedures; and learn common BSP terms and definitions.

This e-learning module is part of a new six-module course: IATA BSP Essentials for Travel Agents

La connaissance de l’industrie du voyage et de ses produits est importante, mais elle ne suffit pas à assurer la pérennité et la croissance de l’entreprise. Le niveau de satisfaction de la clientèle influence les décisions d’achat et la fidélisation. L’objectif de ce cours sur le service à la clientèle est de présenter les stratégies essentielles pour faire en sorte que le contact de première ligne avec le client constitue une expérience positive et mémorable.

Understand state rights and obligations, charging policy, facilities financing, management and control. Designed for Air Navigation Service Providers.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.

Understand the key roles and activities in running a travel distribution business and learn travel management principles and strategies.

Gain knowledge of the interdependence between transportation and tourism and identify modern tourism trends. Learn how to develop leadership skills within an agency to drive high performance, and how the key to travel sales success is through customer-centricity.

This course is offered as part of the IATA-University of Geneva Aviation Management Program. A related course is also scheduled at our IATA Training Centers.

Gain up-to-date knowledge of the Revenue Accounting Manual (RAM) and its resolutions.

This course helps you to understand and apply RAM resolutions so that you will receive the appropriate entitlement, and achieve cost-effectiveness by eliminating unnecessary rejections and disputes.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Improve your skills and knowledge in calculating the prorate value of passenger flight and excess baggage. Assess your entitlement in accordance with the Multilateral Proration Agreements – Passenger (MPA-P).

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Apply the rules of the Prorate Manual - Passenger (PMP) and the Multilateral Proration Agreement – Passenger (MPA-P) within your organization.

Learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

With the evolution from transactional to more analytical tasks, Finance must work effectively and efficiently on sustainable process optimization and harmonization. Future processes must be designed, implemented and measured according to an organization’s strategic goals. Using new technologies such as artificial intelligence and robotics requires not only defined standards in processing tasks, but also highly skilled functional experts who are able to interpret findings, derive learnings, suggest and evaluate optimizations. Process management methods and tools will help you in designing, modelling, executing, monitoring and optimizing processes.

This course is not limited to Finance experts but is for professionals who are interested and willing to shape future processes. The focus lies on methods and technical skills of process visualization and optimization as well as basics for process architecture.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Achieve maximum accuracy in your passenger sales accounting activities.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-company training.

Gain essential strategies to ensure that the customer’s level of satisfaction will influence a purchase or repurchase decision by ensuring that your front-line contact with the customer is remarkable.

In this course you will learn about customer service in the travel industry highlighting its importance in retaining current business while attracting new business. You will also explore fundamental communication skills essential for positive agent-customer interactions, practical ways to stay in touch with travelling customers, and how to win customer loyalty. Learn how to handle difficult or upset customers, how to deal with the reality of stress in the workplace, and coping strategies for travel professionals.