Baggage management is rapidly evolving with new processes being continously introduced. The current messaging standards, which have been in place since 1985, do not provide an easy way to support baggage system integration and innovation.
Baggage message failure or rejection are major causes of baggage mishandling. Current parsing practices can result in messages being misinterpreted, impacting customer service and adding extra cost upon the industry.
Baggage messaging is being implemented in XML based upon the information in the Airline Industry Data Model (AIDM). This allows future developments at a reasonable cost using technology that is almost universally adopted in other industries.
- Integration: The AIDM model and its XML schema, will allow easier integration of the information across an airline's operations, resulting in fewer gaps in infomration captured about passengers, bags and other goods
- Quality: Data quality will improve with the adoption of XML, leading to fewer failures in messaging, and fewer bags mishandled
- Reliability: Current Parsing practices can result in messages being misinterpreted which leads directly to customers having their bags mishandled.