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IATA Safety Audit for Ground Operations (ISAGO)

IATA's Safety Audit for Ground Operations (ISAGO) has been built upon a "backbone" of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. 

As a result, the ISAGO audit can be applied consistently to multinational ground handlers, as well as to smaller companies providing services at a single station. 

What's New Benefits CoPA Audit Application Documents Workshops

What’s new?

  • A total of 245 audits were conducted by the end of 2018, the first year of audits under the new ISAGO program. The audits under the new program assess the management and oversight systems in place at the Ground Service Provider's corporate Headquarters and the implementation of ground operations processes and procedures at selected stations. All ISAGO audits are performed by IATA selected, trained and qualified auditors, inducted into the IATA Charter of Professional Auditors (CoPA).
  • Analysis of the 245 audits confirms that the new audit approach and methodology, including utilization CoPA members, brings desired benefits in terms of better audit report quality, increased focus on management systems, and driving alignment of the ground operations processes between a GSP's headquarters and their standards network of ground operations. These facts are demonstrated by a significant increase in the number of findings raised in 2018, totalling nearly 5000 and increasing the average from 3 to 20 per audit. 
  • An ISAGO Audit is based on the standards and recommended practices published in the ISAGO Standards Manual (GOSM). The GOSM is available as a Windows download free of charge to a Ground Service Provider that signs an ISAGO Audit Agreement or an Airline that signs an ISAGO Airline Membership Agreement. It is also available and in other formats to purchase from IATA publications.
  • All ISAGO status information and access to ISAGO Audit Reports is through the ISAGO Registry on the ISAGO Extranet. The Registry includes many new features that are highlighted in the Registry guide (pdf).
  • Access to the ISAGO Registry is restricted to ISAGO-registered Ground Service Providers and Airlines that have signed an ISAGO Airline Membership Agreement.
  • An Airline interested in gaining access to information on ISAGO-registered Ground Service Providers resident at destination airports and all ISAGO Audit Reports should contact the ISAGO team at isago@iata.org.
  • Ground Service Providers interested in gaining an ISAGO Registration can submit an application for an initial Headquarters Audit and initial Station Audit for Station Accreditation.  An ISAGO-registered Ground Service Provider does not need to apply for a renewal audit as they are automatically included in the annual audit allocation; however, a request for an additional Station Accreditation must be made to IATA.

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